As we now stated, there isn't any choice to obtain a independent application. Even so, We've a great lifehack for rapid entry:
As you navigate among the cloud-based mostly Harmony apps, popular things of the Harmony Portal are available through the header together the very best of your site. Of Be aware, these consist of accessing your account, where you can update your data and alter your default Business, as well as changing your password.
"Organizations" - Assign people to "organizations" and "departments", arrange business "administrators" and track ticket heritage from particular firms.
To modify the Lively Corporation in the Harmony Portal, click the Corporation dropdown and choose Yet another organization:
It helps you monitor your shopper assist mailbox and easily obtain, monitor, regulate, and resolve incoming requests from a buyers and staff.
When you are inside of a Harmony app, the Harmony app brand and identify look next to the Jitterbit emblem and clicking the Harmony application emblem returns you on the landing page for your respective Harmony app:
Entire list of capabilities Watch the tip-user handbook and also the installation docs for admins Helpdesk features
Assist your clients discover answers they require with our searchable FAQ and Awareness Base with built-in analytics. Consumers also can accessibility the self-services Internet portal and track their tickets, submit new requests or chat by using a aid desk agent. Each of the ITSM very best practices.
When the new application Variation is offered, you’ll get a notification. In cases like this, you must delete This system and reinstall the app applying our guidebook previously mentioned. Following updating, You should log in once again to have use of jitabet app all the new capabilities.
A consumer produces a ticket using the self-assistance portal, the Are living-chat widget on your internet site or by sending an e mail to your guidance mailbox.
Debug your macros: insert breakpoints, Enjoy partially or loop your playback. Human-readable macro file structure, basic textual content script simple for enhancing in external editors Wise-Rec mouse recorder technology that optionally records your mouse in relative coordinates Aspect-undertaking in the creators of the awesome Jitbit Helpdesk Software And every one of the encompasses a macro recorder should have
Only one account for every player is permitted. A number of or fraudulent accounts will end in account lock and deposit forfeiture.
It is possible to optionally arrange the login page to instantly redirect people to your SAML/SSO service provider once they register and staying redirected again to the helpdesk application. Obtain a lot more information about login/SSO right here
“Our corporation’s partnership with Jitterbit has been practically nothing fewer than amazing, they have got scaled our operations in techniques we didn't see possible with no an interface including the item they provide us.